In a continual effort to be organised I bought a calendar late last year that I would use all the time so I know what’s what on any given day.
Unfortunately a calendar is only as good as the person who uses it so that system soon fell in a bit of a hole.
I was looking at it one evening to book a date with someone and when they said Saturday the 13th, I said, no it’s the 14th. I didn’t understand why our dates were different. I made sure I was looking at the right month and I was.
I then looked at another calendar and realised she was right and my calendar was wrong.
All of July was a day out.
So I found out who produced the calendar and emailed them.
They emailed back after a couple of days conceding that these calendars had this month wrong and that they couldn’t send me a replacement because I’m located in Australia and their policy states that they only send within the United States. I could, however, go back to the retailer and try my luck with them. I paraphrased that last bit. I didn’t bother going back to the retailer because I didn’t have a receipt and I couldn’t even remember when I bought the calendar and I was pissed off that the people who stuffed it up in the first place wouldn’t send me a new one.
I wrote back with a ‘Seriously?’ I thought for good customer service they would cast aside the policy and pay a couple of dollars extra to post a new calendar to Australia.
Needless to say, I won’t be spending $20 on one of their calendars next year – Belle Maison Plan-it Wall Calendar from Lang. I’ll get one with cute puppies that’s made in Australia.
I was reminded of stupid policies getting in the way of good customer service by reading about someone cancelling their gym membership.
What’s your stupid policy gripe?
The gym membership link didn’t work?
That is ridiculous. I remember reading (a few years ago) about a telecommunications company in the USA terminating contracts on people because they weren’t adhering to the updated terms and conditions – which the company had emailed to the clients, but the telecommunications company’s spam settings had rejected on behalf of the clients.
Oops, link’s fixed now.
And who reads terms and conditions anyhow? I’ll bet they weren’t in a very friendly format too.