In a continual effort to be organised I bought a calendar late last year that I would use all the time so I know what’s what on any given day.
Unfortunately a calendar is only as good as the person who uses it so that system soon fell in a bit of a hole.
I was looking at it one evening to book a date with someone and when they said Saturday the 13th, I said, no it’s the 14th. I didn’t understand why our dates were different. I made sure I was looking at the right month and I was.
I then looked at another calendar and realised she was right and my calendar was wrong.
All of July was a day out.
So I found out who produced the calendar and emailed them.
They emailed back after a couple of days conceding that these calendars had this month wrong and that they couldn’t send me a replacement because I’m located in Australia and their policy states that they only send within the United States. I could, however, go back to the retailer and try my luck with them. I paraphrased that last bit. I didn’t bother going back to the retailer because I didn’t have a receipt and I couldn’t even remember when I bought the calendar and I was pissed off that the people who stuffed it up in the first place wouldn’t send me a new one.
I wrote back with a ‘Seriously?’ I thought for good customer service they would cast aside the policy and pay a couple of dollars extra to post a new calendar to Australia.
Needless to say, I won’t be spending $20 on one of their calendars next year – Belle Maison Plan-it Wall Calendar from Lang. I’ll get one with cute puppies that’s made in Australia.
I was reminded of stupid policies getting in the way of good customer service by reading about someone cancelling their gym membership.
What’s your stupid policy gripe?