My lad started high school this year which means he catches the bus to and from so I got him a Metrocard to use on the bus.
Not even one school term in he lost his wallet and I had to replace the Metrocard and his student ID card. I didn’t replace the small amount of cash and docked some pocket money for my out of pocket costs.
I’d registered the Metrocard so that it automatically tops up when the balance gets low. It beats buying tickets every week. When you’ve registered your card you can see what usage its had one to two days after the event. You can also report it lost or stolen and cancel so nobody else can use it. I left his for a couple of days just incase it turned up like the missing PE uniform did (embarrassingly it was in a bag in his room).
His wallet did not turn up and as someone had used his Metrocard on the other side of town I figured it wasn’t going to appear in our house or his bag.
I rang up to cancel it and asked how I could transfer the remaining balance on the card to a new one and was told I would have to go to their service centre in the city or the main train station – inconvenient to do either when you don’t work in the city.
Luckily I have a day off a fortnight so at my inconvenience I went into town to organise his new card.
Last Friday night I heard a couple of mums talking about having to do the same thing and I remembered I was going to provide feedback about this. I duly filled in an online feedback form and to their credit they replied within a few hours saying that provided I gave them certain details the replacement card could be done over the phone.
I replied with a thanks, and another suggestion to pass this information onto service centre staff.
I’m taking bets on when I’ll have to replace the card again. At least I won’t have to go into the city to do it.