I was so pleased with the customer service I received the other day at Australia Post that I’m going to share it. Normally I would share the bad customer service story but the good ones need to be told also.
I had to post a young boys (3 years old) t-shirt to him so he could get some wear out of it before it gets too cold. I’d forgotten to take it with me on the weekend to give to him.
I put it in the envelope, addressed it, and walked to my closest Australia Post and the guy serving me tried to put it through the size thingy which distinguishes a letter from a parcel. Unfortunately it didn’t fit through and this meant a price jump from $1 to $3.40. He could have left it there and just charged me the $3.40 but he said let’s try to flatten this out a bit.
I said I’d tried to make it as flat as possible but it’s got a frog on the t-shirt which can’t be flattened. He undid the envelope anyway and had a go at adjusting the t-shirt himself to no avail. He could see from the t-shirt and how I’d addressed the envelope to Master I B-A that it was for a young chap so he said let’s put heaps of great stamps on it. He put a $1, $2 and then eight 5 cent stamps on it, stuck them all on for me and sticky-taped the back of the envelope where he’d undone it.
All this happened while more people were joining the queue to be served.
Thanks mate. I’m sure Master I B-A appreciated all those stamps when it arrived in his letter box.